Western New York Pediatrics
Stay Informed
Check back here regularly for the latest news about Western New York Pediatrics.
Nurses Phone Line
Posted January 29, 2010
Due to staffing constraints, the offices of WNY Pediatrics have changed our Nurses Phone Line policies.
To assist with our call volume, we are now be offering an appointment line for sick children, as well as a nurses phone advice line. We anticipate the change will allow the families of sick children easier access to an office appointment.
Families with questions are still welcome to call our Nurses Line to discuss non-urgent matters. Please note, if a call back is required from the physician, it may take up to 24 hours to receive a return phone call for non-urgent matters.
Copay Due on Date of Service
Posted December 8, 2009
Copays are due on the date of service. Effective January 1, 2010, a $5 Service Charge will be added to the appointment charges if a copay is not received at the time of your child's appointment.
No Show Fee
Posted September 2, 2009
Effective October 1, 2009 our no show fee will increase to $25. To avoid this fee, please contact our office if you cannot attend a scheduled appointment. This fee may be applied if your cancellation is received less than 24 hours prior to the appointment time.
Returned Check Fee
Posted October 12, 2009
Please note - per office policy, all checks returned for nonsufficient funds will result in the current return fee of $39 being charged to your account.
Red Flag Rule
Posted August 2009
For compliance in the Red Flag Rules, our office will begin asking for personal identification during your child's office visits.
The Red Flag Rule was instituted by the United States Federal Trade Commission in efforts to help decrease identity theft. Our participation in this program is mandatory. For more information on the ruling please visit ftc.gov
Calling After Hours
Posted June 1, 2009
Our physicians are now taking ALL after hours telephone calls. Phone calls should be limited to emergency questions regarding your child. All routine and non-urgent telephone calls should be directed to the office during regular office hours. Our after hours number is 559-1619. Please allow up to one hour to receive a call back from the covering physician and remember to disable call block from your home phone, as this will delay a return call. If your child is having a life threatening emergency, please dial 911 for emergency assistance.
Forms
Posted June 1, 2009
Please allow 7-10 business days for the completion of all forms. As always, refills for ADHD medications should be submitted to the office at least 7 days prior to anticipated pick-up.
Peds Response Form
Posted June 1, 2009
Note - your insurance may no longer be covering you child's hearing, vision and developmental screening questionnaires (Peds Response Form). While you may have a "zero copay for well visits" that policy dose not extend to all parts of the visit. Please contact your insurance company if any questions.
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